Payment Policy

Last updated: 07/06/2026

Thank you for shopping with Nolomo. This Payment Policy explains how payments are accepted, processed, and handled when you place an order through nolomo.shop.

1. Accepted Payment Methods

Nolomo offers secure payment options to provide a smooth and convenient checkout experience.

We accept the payment methods available at checkout, which may include:

• Credit and debit cards: Visa, MasterCard, American Express
  

• Apple Pay

• Google Pay

• PayPal

• Shop Pay

• UnionPay
  

Available payment methods may vary depending on your location, device, browser, and the payment options enabled at checkout.

2. Payment Processing

Payment must be made at the time of purchase.

Orders will only be processed and prepared for shipping once full payment has been received and confirmed.

If your payment is declined, fails, or cannot be verified, your order may not be confirmed or processed.

Nolomo reserves the right to cancel or hold an order if there is an issue with payment verification, suspected fraud, incorrect order details, or unauthorised activity.

3. Pricing and Currency

Product prices are shown in the currency displayed on our website or at checkout.

Prices may change at any time without prior notice.

The final price for your order, including any applicable shipping costs, discounts, taxes, or other charges where applicable, will be shown at checkout before you complete your purchase.

Nolomo currently offers free standard shipping on eligible orders to our available shipping destinations.

Nolomo does not currently charge GST at checkout. International orders may be subject to customs duties, import taxes, or local fees depending on your country. These charges are set by local authorities and are the responsibility of the customer.

Below is an overview of the currencies that may apply based on shipping destination:

Currency display and checkout currency may depend on your location, Shopify settings, and payment provider availability.

4. Secure Payment Processing

Nolomo uses secure checkout technology and trusted payment providers to help protect your payment information.

Payments may be processed through Shopify, Shopify Payments, or other secure third-party payment providers available at checkout.

Nolomo does not store your full credit card or payment card details.

Payment information is handled securely by our payment providers and may be subject to their own security, privacy, and payment processing terms.

5. Refunds and Chargebacks

Refunds are processed in accordance with our Return & Refund Policy.

Approved refunds will be processed to the original payment method within the timeframe stated in our Return & Refund Policy.

Please remember that your bank, card provider, or payment provider may take additional time to process and make the funds available in your account.

If you have an issue with your order, payment, refund, or delivery, please contact us first at team@nolomo.shop so we can review and assist with the matter.

Unauthorised or incorrect chargebacks may be disputed where appropriate.

6. Fraud Prevention

Nolomo reserves the right to cancel, hold, or refuse any order suspected of fraud, unauthorised activity, payment misuse, incorrect billing details, or suspicious checkout behaviour.

Additional verification may be required for certain orders, including high-value transactions, unusual order activity, or orders flagged by our payment providers.

If we are unable to verify an order or payment, the order may be cancelled and refunded where appropriate.

7. Contact Information

For payment, billing, refund, or order enquiries, please contact us at:

Store Name: Nolomo
Website: nolomo.shop
Email: team@nolomo.shop
Phone: +61 0499 053 358
Address: 8 Bateman Street, Mosman Park, Western Australia 6012, Australia
ABN: 65 985 952 594

Customer Service Hours (AWST)
Monday – Friday: 9:00am – 5:00pm
Saturday, Sunday & Public Holidays: Closed

We aim to respond to all enquiries within 1–2 business days, excluding weekends and public holidays.

Thank you for choosing Nolomo.