Contact information
Last updated: 07/06/2026
Thank you for visiting Nolomo. We are here to help with questions about your order, shipping, returns, refunds, warranty claims, products, or general enquiries.
Customer Support Contact
For customer support, you can contact us using the details below:
Business Name: Nolomo
Website: nolomo.shop
Email: team@nolomo.shop
Phone: +61 0499 053 358
Address: 8 Bateman Street, Mosman Park, Western Australia 6012, Australia
ABN: 65 985 952 594
Business Hours
Our customer support hours are:
Monday to Friday: 9:00am – 5:00pm AWST
Saturday, Sunday & Public Holidays: Closed
We aim to respond to all enquiries within 1–2 business days, excluding weekends and public holidays.
Order Enquiries
If you are contacting us about an order, please include:
- Your order number
- Your full name
- The email address used at checkout
- A brief description of your enquiry
- Photos or videos, if your enquiry relates to a damaged, defective, incorrect, missing, or warranty-related item
This helps us locate your order and provide the right support as quickly as possible.
Shipping, Returns, Refunds and Warranty Claims
For shipping, delivery, return, refund, cancellation, or warranty enquiries, please contact us at:
Email: team@nolomo.shop
Phone: +61 0499 053 358
Please do not send any items back before contacting us. Items sent back without first requesting a return or receiving return instructions will not be accepted.
Damaged, Defective, Incorrect, Missing, or Warranty-Related Items
If your item arrives damaged, defective, incorrect, incomplete, or develops an issue covered by our 1 year warranty, please contact us as soon as possible with your order number and clear photos or videos showing the issue.
Where relevant, please also include photos of the packaging, product label, plug, cord, or installation area so we can review the issue properly.
Response Times
We aim to respond within 1–2 business days.
Response times may be longer during weekends, public holidays, or busy periods.
Contact Form
You can also contact us through the contact form on our website. Please include your order number and the email address used at checkout if your enquiry is about an order.