Terms of service

Last updated: 07/06/2026

Overview

Welcome to Nolomo.

This website is operated by Nolomo. Throughout this website and these Terms of Service, the terms “we”, “us”, and “our” refer to Nolomo.

Nolomo operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated online shopping experience. These are referred to in these Terms as the “Services”.

Nolomo is powered by Shopify, which provides the ecommerce platform that allows us to sell our products and services to you.

These Terms of Service, together with any policies referenced on our website, explain your rights and responsibilities when you use our Services.

Please read these Terms of Service carefully before accessing or using our website. By visiting, browsing, interacting with, contacting us through, creating an account on, or purchasing from our website, you agree to be bound by these Terms of Service and our Privacy Policy.

These Terms apply to all users of the website, including browsers, customers, account holders, and anyone who accesses or uses our website or Services.

If you do not agree to these Terms of Service or our Privacy Policy, you must not access or use our website, use our Services, or purchase from us.

Any new features, tools, products, or services added to our website will also be subject to these Terms of Service.

About Nolomo

Nolomo is an online home lighting store based in Perth, Western Australia.

We sell home lighting products, including lamps and decorative lighting designed to bring warmth, calm, and atmosphere into everyday spaces.

Business Name: Nolomo
Website: nolomo.shop
Email: team@nolomo.shop
Phone: +61 0499 053 358
Address: 8 Bateman Street, Mosman Park, Western Australia 6012, Australia
ABN: 65 985 952 594

Section 1 — Access and Account

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state, province, or country of residence.

If you allow a minor dependent to use our Services, you confirm that you are their parent or legal guardian and that you consent to their use of the Services.

To use our Services, including accessing or browsing our online store, contacting us, creating an account, or purchasing products, you may be asked to provide certain information, such as your name, email address, phone number, billing information, payment information, and shipping information.

You agree that all information you provide to us is accurate, current, and complete. You also agree to update your information where necessary so that we can process orders, provide customer support, and contact you if needed.

If you create an account, you are responsible for maintaining the security of your account details and password. You are responsible for all activity that occurs under your account.

You must not transfer, sell, assign, or allow another person to use your account without permission.

Section 2 — Use of Our Website

You agree to use our website and Services only for lawful purposes.

You must not use our website or Services in a way that:

Breaches any applicable laws or regulations
Is fraudulent, misleading, abusive, or harmful
Interferes with the security, operation, or performance of the website
Attempts to access data, systems, accounts, or areas of the website without permission
Copies, reproduces, scrapes, or misuses our content without permission
Attempts to disrupt, damage, or overload our website or Services
Uses our website for spam, unauthorised advertising, or unlawful activity
Transmits viruses, malware, or any code of a destructive nature
Infringes our intellectual property rights or the rights of any third party

A breach or violation of these Terms may result in the suspension, restriction, or termination of your access to our Services.

Section 3 — Our Products

We make every effort to provide accurate product descriptions, images, specifications, pricing, availability, and other product details in our online store.

However, product colours, finishes, textures, sizes, packaging, and appearance may vary slightly due to screen settings, lighting, photography, manufacturing differences, supplier updates, product improvements, or device display settings.

Measurements listed on our website are provided as accurately as possible. However, due to manual measurement, manufacturing differences, or supplier updates, product dimensions may vary by approximately ±1 cm unless stated otherwise.

We do not guarantee that the appearance or quality of any product will exactly match how it appears on your screen or meet every personal expectation.

All product descriptions, images, prices, availability, and product details are subject to change at any time without notice.

We reserve the right to discontinue any product at any time.

We may limit the quantities of any products we offer, or limit sales to any person, household, geographic region, or jurisdiction, where reasonably necessary.

Section 4 — Orders

When you place an order through our website, you are making an offer to purchase the selected product or products.

Your order is not accepted until we confirm acceptance, process your payment, and begin preparing your order.

Please review your order carefully before submitting it. Once an order has been accepted, processed, or shipped, we may not be able to cancel or change it.

When you place an order, you agree to provide accurate, current, and complete information, including your name, email address, phone number, shipping address, billing details, and payment information.

We reserve the right to refuse, cancel, or limit any order where reasonably necessary, including but not limited to cases involving:

Pricing errors
Product availability issues
Incorrect product information
Incorrect or incomplete customer details
Suspected fraud or unauthorised activity
Payment issues
Delivery restrictions
Misuse of promotions or discounts
Breach of these Terms

If we cancel your order after payment has been made, we will arrange a refund where appropriate.

Your purchases are intended for personal or household use and must not be purchased for unauthorised commercial resale or export.

Section 5 — Prices and Billing

All prices are listed in the currency shown at checkout.

Prices, discounts, promotions, product availability, and product details may change without notice.

The price charged for a product will be the price shown at checkout at the time the order is placed, unless there is an error.

Unless otherwise stated, prices may not include taxes, customs duties, import charges, or other local fees that may apply depending on your location.

We may offer promotions, discounts, or special offers from time to time. These may be subject to separate terms and conditions. If there is a conflict between a promotion’s terms and these Terms of Service, the promotion terms will apply to that promotion.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made through our store.

By placing an order, you confirm that you are authorised to use the selected payment method and that the payment information you provide is accurate, current, and complete.

You agree to pay all charges incurred by you at the prices shown at checkout, including any applicable shipping, handling, taxes, customs, or other charges where applicable.

Section 6 — Payments

Payments are processed securely through the payment methods available at checkout.

Nolomo does not store your full payment card details.

Payment information may be processed by Shopify, payment processors, fraud prevention providers, or other secure third-party payment services.

You understand that information submitted through our website may be transmitted over networks and adapted to meet technical requirements of connecting networks or devices. Payment card information is encrypted during transfer and processed securely by our payment providers.

Section 7 — Shipping and Delivery

Shipping times, processing times, delivery estimates, tracking details, shipping costs, shipping origin, and destination information are explained in our separate Shipping Policy.

Our products may be stored, packed, and shipped by third-party suppliers, fulfilment partners, or logistics providers, including partners located outside Australia.

Although third-party partners may assist with fulfilment and shipping, Nolomo remains your point of contact for order support, returns, refunds, and customer service.

Delivery timeframes are estimates only and are not guaranteed. Delivery times may vary due to factors outside our control, including carrier delays, customs processing, supplier delays, fulfilment delays, public holidays, weather events, remote delivery locations, or incorrect delivery details.

Please ensure your shipping information is correct before placing your order. Nolomo is not responsible for orders delayed, lost, returned, or delivered incorrectly due to incorrect or incomplete shipping information provided by the customer.

Section 8 — Returns, Refunds, and Cancellations

Returns, refunds, cancellations, exchanges, damaged items, incorrect items, lost orders, warranty claims, and change-of-mind returns are handled under our separate Return & Refund Policy.

Please review our Return & Refund Policy before placing an order.

Section 8A — Product Warranty

Nolomo provides a 1 year warranty on all products from the date of delivery.

This warranty covers eligible product faults, defects, or issues caused by manufacturing faults under normal household use.

The warranty does not cover damage caused by misuse, incorrect installation, accidents, neglect, improper care, normal wear and tear, modifications, unauthorised repairs, incorrect voltage, unsuitable power supply, failure to follow product instructions, or outdoor use unless the product is clearly marked as suitable for outdoor use.

To make a warranty claim, please contact us at team@nolomo.shop with your order number, a description of the issue, and clear photos or videos showing the fault or defect.

If your warranty claim is approved, Nolomo may offer a suitable resolution, which may include a replacement, repair, refund, or other remedy where appropriate.

This warranty does not limit any rights you may have under Australian Consumer Law or other applicable consumer protection laws.

Section 9 — Relationship with Shopify

Nolomo is powered by Shopify, which enables us to provide the Services to you.

However, any sales and purchases made through our store are made directly between you and Nolomo. By using our website or purchasing from us, you acknowledge and agree that Shopify is not responsible for any aspect of any sale between you and Nolomo, including any injury, damage, loss, claim, issue, or dispute arising from products or services purchased from Nolomo.

To the maximum extent permitted by law, you release Shopify and its affiliates from claims, damages, and liabilities arising from or related to your purchases, transactions, or interactions with Nolomo.

Section 10 — Accuracy, Completeness, and Timeliness of Information

We aim to keep information on our website accurate and up to date. However, information may occasionally contain errors, omissions, or outdated details.

We reserve the right to correct errors, update information, change prices, update product details, or cancel orders where information is inaccurate.

We are not responsible if information made available on this website is not accurate, complete, or current, except where required by law.

Section 11 — Optional Tools

We may provide access to third-party tools, apps, features, or integrations.

These tools are provided as available and may be subject to third-party terms and conditions.

We do not control all third-party tools and are not responsible for their operation, availability, accuracy, or performance.

Your use of optional third-party tools is at your own discretion and risk.

Section 12 — Third-Party Links

Our website may include links to third-party websites or services.

We are not responsible for third-party content, policies, security, accuracy, or practices.

If you access third-party websites or services through our website, you should review their terms and policies before using them or providing personal information.

Section 13 — User Comments, Feedback, and Submissions

If you send us feedback, reviews, suggestions, images, comments, or other submissions, you agree that we may use them for customer service, store improvement, marketing, or business purposes where permitted by law.

You must not submit unlawful, abusive, misleading, infringing, offensive, defamatory, harmful, or malicious content.

You must not submit content that infringes the rights of any third party, including intellectual property rights, privacy rights, or other legal rights.

We may remove or refuse to publish user-submitted content where reasonably necessary.

Section 14 — Privacy Policy

Your submission of personal information through our website is governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, store, process, disclose, and protect your personal information.

Because our store is powered by Shopify, certain personal information may also be collected and processed by Shopify in order to provide, operate, and improve the ecommerce platform, checkout, payment, and related services.

By using our website or Services, you acknowledge that you have read our Privacy Policy.

Section 15 — Errors, Inaccuracies, and Omissions

There may occasionally be information on our website that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping, availability, or other details.

We reserve the right to correct any errors, inaccuracies, or omissions, and to update or cancel orders if any information is inaccurate, including after an order has been submitted.

Section 16 — Prohibited Uses

You must not use our website or Services:

For any unlawful purpose
To solicit others to perform or participate in unlawful acts
To violate any laws, rules, or regulations
To infringe our intellectual property rights or the intellectual property rights of others
To harass, abuse, insult, harm, defame, intimidate, or discriminate against others
To submit false or misleading information
To upload or transmit viruses, malware, or malicious code
To collect or track the personal information of others without permission
To spam, phish, pharm, pretext, spider, crawl, or scrape
For any obscene, harmful, or immoral purpose
To interfere with or bypass the security features of our website or Services

We reserve the right to suspend or terminate your access to our website or Services for violating any prohibited use.

Section 17 — Automated Access, Bots, and Agents

You must not use bots, scraping tools, crawlers, automated systems, AI agents, or similar technologies to access, copy, extract, monitor, interact with, or use our website or Services without our prior written permission.

You must not use any automated system in a way that:

Misrepresents itself as a human user
Attempts to bypass security, access controls, CAPTCHAs, robots.txt, or technical restrictions
Scrapes, extracts, copies, or stores website content, product data, pricing, images, or customer information
Places orders, creates accounts, or interacts with our Services in a fraudulent, abusive, misleading, or unauthorised way
Interferes with the normal operation, security, or performance of our website

We may block, restrict, suspend, or terminate access to our website or Services where we believe automated access, scraping, misuse, or unauthorised activity has occurred.

Section 18 — Intellectual Property

All website content, including text, images, branding, graphics, logos, design, layout, product information, photography, icons, and other materials, is owned by Nolomo or used with permission from suppliers, fulfilment partners, licensors, service providers, or third-party providers.

You may not copy, reproduce, distribute, modify, publish, display, sell, licence, or commercially exploit our website content without our prior written permission.

Some product images, descriptions, specifications, or supplier-provided materials may also be used by other authorised retailers or stores.

Nothing in these Terms gives you ownership of any intellectual property rights belonging to Nolomo or any third party.

Section 19 — Disclaimer of Warranties

Our website and Services are provided on an “as available” basis.

We do not guarantee that the website will be uninterrupted, timely, secure, error-free, accurate, or free from viruses or harmful components.

We do not guarantee that the results obtained from using the Services will be accurate or reliable.

Nothing in these Terms limits any rights you may have under Australian Consumer Law or other applicable consumer protection laws.

Section 20 — Limitation of Liability

To the maximum extent permitted by law, Nolomo is not liable for any indirect, incidental, special, consequential, punitive, or similar loss arising from your use of the website, products, or Services.

This may include, but is not limited to, loss of profits, loss of revenue, loss of data, loss of business opportunity, replacement costs, or other similar damages.

This limitation applies whether the claim is based on contract, tort, negligence, strict liability, or otherwise.

This limitation does not exclude liability that cannot be excluded under applicable law, including rights under Australian Consumer Law.

Section 21 — Indemnification

You agree to indemnify and hold Nolomo harmless from any claims, losses, liabilities, damages, costs, or expenses arising from your breach of these Terms, misuse of the website, violation of any law, or violation of the rights of any third party.

Section 22 — Severability

If any part of these Terms is found to be unlawful, invalid, or unenforceable, that part will be severed to the extent necessary.

The remaining provisions will continue to apply.

Section 23 — Termination

These Terms remain effective unless terminated by either you or Nolomo.

You may stop using our website and Services at any time.

We may suspend, restrict, or terminate your access to our website or Services at any time if we reasonably believe that you have breached these Terms, misused our website, engaged in fraudulent activity, or violated any law or third-party rights.

The obligations and liabilities of the parties incurred before the termination date will survive termination where necessary.

Section 24 — Waiver and Entire Agreement

If we do not exercise or enforce any right or provision of these Terms, this does not mean we have waived that right or provision.

These Terms of Service and any policies posted on our website represent the entire agreement between you and Nolomo regarding your use of our website and Services.

This includes, where applicable, our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies linked on our website.

Any unclear wording in these Terms will not automatically be interpreted against the party that drafted it.

Section 25 — Assignment

You may not transfer, assign, or delegate these Terms, or any rights or obligations under these Terms, without our prior written consent.

We may transfer, assign, or delegate these Terms, or our rights and obligations under these Terms, where reasonably necessary, including in connection with a business transfer, restructuring, sale, merger, change of ownership, or operational change.

Section 26 — Governing Law

These Terms are governed by the laws of Western Australia and applicable laws of Australia.

By using our website or Services, you agree that any disputes will be handled in accordance with the laws of Western Australia and Australia, subject to any rights you may have under applicable consumer protection laws.

Section 27 — Changes to Terms of Service

We may update these Terms of Service from time to time.

Updates will be posted on this page with the latest updated date.

Where required by law or where changes are significant, we may provide notice by email, website notice, or another reasonable method.

Your continued use of our website or Services after changes are posted means you accept the updated Terms.

Section 28 — Headings

The section headings used in these Terms are included for convenience only and do not limit, change, or affect the meaning of these Terms.

Section 29 — Contact Information

Questions about these Terms of Service should be sent to us at:

Country/Region