FAQs

You can contact the Nolomo team by email or phone.

Email: team@nolomo.shop
Phone: +61 0499 053 358

Our customer support hours are:

Monday – Friday: 9:00am – 5:00pm AWST
Saturday, Sunday & Public Holidays: Closed

We aim to respond to all enquiries within 1–2 business days, excluding weekends and public holidays.

Nolomo is an online home lighting store based in Perth, Western Australia.

Our business details are:

Business Name: Nolomo
Website: nolomo.shop
Address: 8 Bateman Street, Mosman Park, Western Australia 6012, Australia
ABN: 65 985 952 594

No, Nolomo is currently an online-only store.

We do not currently operate a physical showroom or retail store. Product information, images, specifications, dimensions, shipping details, returns, refunds, and warranty information are available on our website.

If you need help with a product before ordering, please contact us and we will do our best to assist.

Nolomo focuses on home lighting, including:

Table lamps
Floor lamps
Pendant lights
Wall lamps
Ceiling lights
Outdoor lighting
Decorative lighting

Our goal is to offer lighting pieces that feel warm, practical, beautiful, and easy to style in everyday homes.

Our products may be sourced, stored, packed, and shipped from China by our suppliers, fulfilment partners, or logistics providers.

Although third-party partners assist with fulfilment and shipping, Nolomo remains your point of contact for customer service, order support, returns, refunds, warranty enquiries, and general enquiries.

We accept the payment methods available at checkout, which may include:

Visa
Mastercard
American Express
Apple Pay
Google Pay
PayPal
Shop Pay
UnionPay
Other payment methods shown at checkout, where available

Available payment methods may vary depending on your location, device, browser, and the payment options enabled at checkout.

Payment is taken at the time of purchase.

Orders will only be processed and prepared for shipping once full payment has been received and confirmed.

If you need to cancel an order, please contact us at team@nolomo.shop or +61 0499 053 358 within 12 hours of purchase.

We will do our best to cancel the order before it is processed or shipped.

Once an order has been processed, packed, or shipped, it may no longer be possible to cancel or modify the order.

If you entered the wrong shipping address, please contact us as soon as possible at team@nolomo.shop.

Where possible, please contact us within 12 hours of purchase. Once an order has been processed or shipped, we may not be able to update the shipping address.

Nolomo is not responsible for orders delayed, lost, returned, or delivered incorrectly due to incorrect or incomplete shipping information provided by the customer.

Yes. After placing an order, you should receive an order confirmation email using the email address provided at checkout.

If you do not receive a confirmation email, please check your spam or junk folder. If you still cannot find it, contact us at team@nolomo.shop.

Nolomo currently ships to:

Australia
United States
Canada
New Zealand
United Kingdom

We do not currently ship to countries outside of the locations listed above.

We currently offer free standard shipping on all eligible orders to our available shipping destinations.

Orders are usually handled and processed within 1–2 business days, excluding weekends and public holidays.

Estimated shipping time is 6–15 business days after processing.

This means the total estimated delivery time, including handling and shipping, is usually 7–17 business days.

Delivery times are estimates only and may vary due to carrier delays, customs processing, public holidays, peak periods, remote areas, weather events, supplier delays, fulfilment delays, or other circumstances outside our control.

Our order cut-off time is 5:00pm AWST, Monday to Friday, excluding weekends and public holidays.

Orders placed before 5:00pm AWST on a business day will usually begin processing the same business day.

Orders placed after 5:00pm AWST, or on weekends or public holidays, will usually begin processing on the next business day.

Once your order has shipped, you will receive a shipping confirmation email with tracking details where available.

Your shipping confirmation may include a tracking number, tracking link, and carrier information.

Please allow some time for tracking information to update after your order has shipped.

The exact carrier may vary depending on the destination country, product, fulfilment provider, and available delivery service.

Possible carriers may include Australia Post, USPS, Canada Post, NZ Post, Royal Mail, DHL, FedEx, UPS, courier partners, or local delivery partners.

Yes. If your order contains multiple items, your items may be shipped separately and may arrive at different times.

If this happens, you may receive separate tracking details for each shipment.

Tracking can sometimes take time to update after an order has shipped.

If your tracking has not updated for an extended period, please contact us at team@nolomo.shop with your order number and we will investigate the issue.

Some PO boxes, parcel lockers, military addresses, and remote locations may not be available for delivery.

If we are unable to ship to your address, we will contact you using the contact details provided with your order.

If your order is significantly delayed, your tracking has not updated for an extended period, or your order has not arrived, please contact us at team@nolomo.shop with your order number.

We will investigate the issue with the relevant carrier, supplier, fulfilment partner, or logistics provider.

If your order is confirmed lost or cannot be delivered after investigation, we will offer a suitable resolution, which may include a replacement or refund.

International orders may be subject to customs duties, import taxes, or local fees depending on your country.

Any customs duties, import taxes, or local fees are set by local authorities and are the responsibility of the customer.

Nolomo is not responsible for delays caused by customs processing.

Yes. We accept return requests within 14 days of delivery for eligible items.

To be eligible for a return, your item must be:

In new or slightly used condition
Uninstalled, undamaged, and in good condition
In its original packaging, where possible
In a clean and resalable condition
Accompanied by proof of purchase

Please do not send any items back before contacting us. Items sent back without first requesting a return will not be accepted.

Yes. We accept change-of-mind returns within 14 days of delivery, provided the item is in new or slightly used condition, uninstalled, undamaged, and in a clean, resalable state.

For change-of-mind returns, the customer is responsible for the return shipping cost.

No. Nolomo does not charge a restocking fee for approved returns.

To start a return, please contact us at team@nolomo.shop or +61 0499 053 358.

Please include:

Your order number
The item you would like to return
The reason for the return
Photos or videos if the item is damaged, defective, incorrect, or affected by a warranty issue

If your return is approved, we will provide return instructions and the correct return address. The return address may be different from our business address.

Please inspect your order when it arrives.

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at team@nolomo.shop with:

Your order number
A description of the issue
Clear photos or videos showing the problem
Photos of the packaging, where relevant

Where possible, please contact us within 3 days of delivery so we can review the issue quickly.

If the item is confirmed to be damaged, defective, incorrect, or covered under our warranty, Nolomo will offer a suitable resolution, which may include a replacement, repair, refund, or return shipping support where appropriate.

We do not offer direct exchanges.

The fastest way to receive a different item, colour, style, or variant is to return the original item first. Once your return is approved and processed, you can place a new order for the item you want.

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days.

Your bank, card provider, or payment provider may take additional time to process and make the funds available in your account.

Yes. Nolomo provides a 1 year warranty on all products from the date of delivery.

This warranty covers eligible product faults, defects, or issues caused by manufacturing faults under normal household use.

The warranty does not cover damage caused by misuse, incorrect installation, accidents, neglect, improper care, normal wear and tear, modifications, unauthorised repairs, incorrect voltage, unsuitable power supply, failure to follow product instructions, or outdoor use unless the product is clearly marked as suitable for outdoor use.

To make a warranty claim, please contact us at team@nolomo.shop with:

Your order number
A description of the issue
Clear photos or videos showing the fault or defect
Any relevant photos of the packaging, product label, plug, cord, or installation area

If your warranty claim is approved, Nolomo may offer a suitable resolution, which may include a replacement, repair, refund, or other remedy where appropriate.

Our 1 year warranty does not limit any rights you may have under Australian Consumer Law or other applicable consumer protection laws.

Yes. Products sold by Nolomo are always new. We do not sell second hand or used products.

We do our best to show product colours, finishes, textures, and materials accurately.

However, product appearance may vary slightly due to lighting, photography, screen settings, supplier updates, manufacturing differences, or product improvements.

Product dimensions are provided as accurately as possible.

However, minor measurement differences may occur due to manual measurement, manufacturing differences, or supplier updates.

Bulb inclusion may vary depending on the product.

Please check the individual product page for details about whether a bulb or built-in light source is included.

Plug options may vary by product and variant.

Where available, plug options may include AU/NZ, US/CA, UK, or EU plug types. Please check the product page carefully before ordering.

Yes. Please check the product page carefully for voltage information before placing an order.

Some products may be suitable for 100–240V, while others may have specific voltage requirements. It is the customer’s responsibility to choose a suitable product and plug option for their location.

Some lighting products may require professional installation.

If a product requires hardwiring, ceiling installation, wall installation, or electrical work, we recommend using a licensed electrician or qualified professional.

Incorrect installation may cause damage, safety issues, or void warranty coverage.

Only products clearly marked as suitable for outdoor use should be used outdoors.

Please check the product description, specifications, and any listed protection rating before using a light outdoors.

If you are unsure about a product’s size, plug type, voltage, installation requirements, suitability, or specifications, please contact us before placing your order.

You can email us at team@nolomo.shop and we will do our best to assist.